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Careline

No Helpline Name Organisation Managing Helpline Help Offered Contact Details Office Hours
1 SAWO Helpline Sabah Women’s Action-Resource Group (SAWO)

Phone counselling, providing information to women and families in distress or crisis.

Arrangement for legal and practical support for women in crisis, for example, obtaining short-term crisis fund for single mothers and poor families and assisting the needy to apply for low-cost government housing and government financial aid

Arrangement for refuge or shelter for victims of domestic violence, rape, incest and physical abuse

Referral service for individuals needing help from police, the Medical Social Department, Sabah Welfare Services Department and others

Home Visits

‘+6088 280 200 Monday to Friday
9am to 2pm
2 WAO Hotline & Think I Need Aid (TINA) (SMS/Whatsapp line) Women’s Aid Organisation

Provide advice and help women who experience abuse to explore their optionns.

Entry points to obtain other WAO services, such as counselling, shelter and case management.

WAO Hotline :
+603 7956 3488
TINA :
+6018 988 8058
WAO Hotline :
Monday to Saturday
9am to 5pm
Also 7pm to 10pm for Tuesday, Wednesday & FridayTINA:
24 hours
3 Telenisa Helpline Sisters in Islam Free legal advisory services to women and men on their legal rights under the Islamic Family Law and the Syari’ah Criminal Offences Law. Face-to-face counselling for legal advice can be done by appointment only. +603 7960 8802 Tuesdays, Wednesdays & Thursday
10am to 5pm
(Except Public Holidays)
4 Telenita Hotline All Women’s Action Society (AWAM)

Free counselling and legal information.

Referrals for clients whose situations can be better addressed by other agencies, including but not limited to: seeking shelter, family therapy and legal representation.

Provide services in English and Malay and, by appointment, in Mandarin.

‘+603 7877 0224 Monday to Friday
10am to 4.30pm
Saturdays by appointment
5 Talian Kasih / Talian Nur Lembaga Penduduk dan Pembangunan Keluarga Negara

Phone counselling services for persons experiencing violence, which includes spousal and child abuse.

Provides services in handling emergencies related to welfare issues.

15999 24 hours, 7 days
6 WCC Lembaga Penduduk dan Pembangunan Keluarga Negara 1. Direct counselling
2. Telephone counselling
3. E-mail counselling
4. Temporary shelter for abused women and children
5. Legal advice on family laws
(In Malay, English, Mandarin/ Hokkien & Tamil)
+604 228 0342 Monday to Friday
9am to 6pm
Closed on public holidays
7 WCC Pusat Perkhidmatan Wanita Seberang Perai (managed by Women’s Centre for Change Penang) 1. Direct counselling
2. Telephone counselling
3. E-mail counselling
4. Temporary shelter for abused women and children
5. Legal advice on family laws
+604 398 8340 Monday to Friday
9am to 5pm
Closed on public holidays
8 Perak Women for Women (PWW) 1. Counselling for women and her children who experience crisis due to gender-based violence and injustice
2. Assist in placement of temporary shelter for women and their children through its support network of NGOs
3. Offer to counsel women in getting legal advice in matters concerning rights of women and children
+604 398 8340 Monday to Friday
9am to 5pm
Closed on public holidays
9 Women Crisis Phone Line (CPL) Sarawak Women for Women Society (SWWS) A para counselling service which aims to:
1. provide a listening ear, empathy and moral support to women in distress
2. assist women to explore various ways to resolve their crisis
3. give women encouragements to make their own decisions
+6082 422 660 Monday
7pm to 9pm
Tuesday
2pm to 4pm; 7pm to 9pm
Wednesday
9am to 11am
Thursday
9am to 11am; 7pm to 9pm
Friday
7pm to 9pm
10 JWKS Helpline Jabatan Wanita dan Keluarga Sarawak Provide counselling
Advice on legal procedures from appropriate agency
‘+6082 448 866
Toll Free : 1800 22 5566
Monday to Friday
8am to 5pm
No Helpline Name Organisation Managing Helpline Help Offered Contact Details Office Hours
11 Suicide Helpline BeFrienders Emotional support for people who are lonely, in distress, in despair or are having suicidal thoughts. ‘Kuala Lumpur
‘+603 7956 8145
‘+603 7956 8144
24 hours, 7 days
12 Life Line Association Malaysia Counselling +603 4265 7995 Monday
10am to 12pm; 2pm to 4pm; 7pm to 10pm
Tuesday to Thursday
7pm to 10pm
Friday
10am to 12pm; 7pm to 10pm
Saturday
2pm to 5pm
13 Tenaganita Hotline BeFrienders 1. Case Management
2. Legal aid services
3. Information sharing
4. Partnership building
5. Advocacy for rights as workersServes migrants, refugees, women and children who suffer exploitation, abuse, discrimination, slavery and human trafficking
‘+603 7770 3671
+603 7770 3691’+6012 335 0512
+6012 339 5350
Monday to Friday
9.30am to 6pm24 hours, 7 days
14 Counselling Hotline Unit Kaunseling Dewan Perhimpunan China Negeri Sembilan Individual / Social counselling in Mandarin or English ‘+606 7622 223 Tuesdays & Thursday
8.30pm to 10pm
Saturday
3pm to 5pm
15 Mitraline Counselling Unit Than Hsiang Buddhist Welfare Association Phone counselling on personal and family issues ‘+603 7981 5300
+603 7981 5301
Sundays to Fridays
8pm to 10pm
16 KBS Counselling Unit Kuching Buddhist Society Phone counselling ‘+6082 256 429
+6082 256 428
Mondays & Thursday
7pm to 9pm
17 The Malaysian Bar Legal aid Johor
+607 223 5698
Muar
+606 951 4700
Alor Setar, Kedah
+604 733 3467
Kelantan
+609 744 8660
Kuala Lumpur
+603 2072 2050 / 2051 / 2052
Malacca
+606 230 9509 / 9507
Negeri Sembilan
+606 601 3844 / 3843
Kuantan
+609 515 9244
Temerloh
+609 296 9410
Penang
+604 261 7451
Butterworth
+604 310 8451 /8452
Perak
+605 255 0523
Perlis
+604 977 0272
Selangor
+603 5510 7007
Kuala Selangor
+603 3281 2428
Terengganu
+609 622 0249
Mondays & Thursday
7pm to 9pm
18 Counselling section The KL & Selangor Chinese Assembly Hall – Women Section Phone counselling and provides legal advices ‘+603 2272 1195
+603 2273 9195
Counselling
Monday
7pm to 9pm
Tuesday
3pm to 7pm
Thursday
3pm to 9pmLegal Advice
First Saturday of the month
2.30pm to 5pm
19 Jabatan Kebajikan Masyarakat Wilayah Persekutuan Kuala Lumpur – Bahagian Psikologi & Kaunseling

Tele-counselling

Available in English & Malay.

Putrajaya (HQ)
+603 8000 8000 / +603 8323 2225
Johor
+607 228 2971 / +607 228 2972
Kedah
+604 700 1700
Kelantan
+609 741 6900
Melaka
+606 333 3333 / +606 231 9171
Negeri Sembilan
+606 765 9555 / +606 765 9556
Pulau Pinang
+604 650 5259
Pahang
+609 565 0222
Perak
+605 254 5505
Perlis
+604 973 1864
Sabah
+6088 255 133 / +6088 255 134 / +6088 244228
Sarawak
+6082 449 577
Selangor
+603 5510 1400
Terengganu
+609 622 2444 / +609 627 4256 / +609 627 4251
Labuan
+6087 424 961
Monday to Friday
8am to 5pm
20 POWER! AKPK Infoline Credit Counselling and Debt Management Agency / Agency Kaunseling dan Pengurusan Kredit (AKPK) 1. Financial education on the responsible use of money and credit management skills.
2. Counselling and advicec on financial management.
3. Debt management programme to assist consumers to regain financial control.
‘+603 2616 7766 Monday to Friday
8am to 5pm

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